Implementation & configuration
We configure Zoho Assist around ticket routing, SLAs, knowledge base, automation and customer self-service, so the system matches how your teams work from day one.
Zoho Assist Implementation Partner
Zoho Assist is remote support and Zoho Assist Unattended Access software that lets IT and helpdesk teams instantly screen-share into a customer's device or securely access servers and workstations anytime, without the user present. It includes secure file transfer, session recording and support across Windows, Mac, Linux and mobile.
Implemented by ERPHUBs
Overview
What is Zoho Assist?
Zoho Assist is a cloud-based remote support platform that gives IT and helpdesk teams two capabilities in one tool: instant, one-time remote support sessions initiated by a customer, and unattended access to servers or workstations that a technician can connect to anytime, even when no one is at the keyboard. Sessions include secure file transfer and can be recorded for training or compliance.
As a Zoho Authorized Partner, ERPHUBs configures Zoho Assist's technician groups, unattended access deployment and security policies around your support workflow, so your helpdesk can resolve issues faster across every device your organization runs.
Two access modes, one platform
Ad-hoc support sessions for one-off issues, and unattended access for ongoing server and workstation management.
Capabilities
Key Features of Zoho Assist
Instant Remote Support
Start a screen-sharing support session in seconds with a one-time session code, no installation required for the customer.
Unattended Access
Connect to servers and workstations anytime, without the end user needing to grant access each time.
Secure File Transfer
Transfer files to and from the remote device during a session without email or USB drives.
Session Recording
Record support sessions for compliance, training and dispute resolution.
Multi-Platform Support
Support Windows, Mac, Linux, Android and iOS devices from a single console.
Enterprise-Grade Security
256-bit AES encryption and two-factor authentication protect every remote session.
Industry Use Cases
Zoho Assist Across Industries
Technology & IT
IT service providers and MSPs use unattended access to manage client servers and workstations remotely without on-site visits.
ExploreHealthcare & Life Sciences
Hospital IT teams remotely troubleshoot clinical workstations and medical devices without disrupting patient care areas.
ExploreFinancial Services
Bank and NBFC IT desks use recorded, encrypted remote sessions to support branch staff while maintaining an audit trail.
ExploreEducation
School and university IT departments provide remote support to student and faculty devices from a central helpdesk.
ExploreManufacturing
Plant IT teams use unattended access to maintain and troubleshoot factory-floor systems and servers without physical visits.
Explore
Why ERPHUBs
Why Implement Zoho Assist with Us
- Technician groups and permission levels configured to match your support tiers
- Unattended access deployed across servers and workstations with a documented rollout plan
- Session recording and security policies configured for your compliance requirements
- Helpdesk workflow connected to Zoho Desk for ticket-linked remote sessions
- Technician training on both ad-hoc support and unattended access workflows
Fewer site visits, faster fixes
Unattended access lets your IT team resolve most issues remotely, cutting resolution time and travel costs.
How We Work
Our Zoho Assist Implementation Process
1
Discovery & Support Workflow Mapping
We document your current support tiers and device inventory.
2
Assist Configuration
Technician groups, roles and security policies are configured.
3
Unattended Access Deployment
Agents are rolled out across servers and workstations.
4
Zoho Assist Integration with Zoho Desk
Remote sessions link directly to helpdesk tickets.
5
Training & Go-Live
Technician training and a supported launch.
Implementation with ERPHUBs
How ERPHUBs Implements Zoho Assist for Businesses Worldwide
Quick answer: ERPHUBs is a Zoho Assist implementation partner: an independent Zoho Consulting Partner and Authorized Partner with Zoho-certified professionals, and a Custom Solution Provider, that implements Zoho Assist end to end: requirements workshops, configuration of ticket routing, SLAs, knowledge base, automation and customer self-service, data migration, integrations, training and long-term support for businesses worldwide.
Customization & custom apps
When standard features fall short, our Zoho custom application developers extend Zoho Assist with Zoho Creator, Deluge functions, widgets and APIs.
Integration & data migration
Zoho Assist is connected with Zoho CRM, Zoho Books, Zoho Projects, WhatsApp, email and live chat, and your existing data is migrated and validated in a sandbox first.
Training, support & optimization
Role-based training, hypercare after go-live and continuing Zoho support and optimization from certified consultants.
Works with
Zoho CRMZoho BooksZoho ProjectsWhatsAppemaillive chat
ERPHUBs delivers Zoho consulting, implementation, customization and support remotely and on-site across India, UAE & GCC, United States, United Kingdom, Europe, Canada, Australia & New Zealand, Singapore & Southeast Asia, Africa.
More Answers
Who can implement Zoho Assist for my business?
ERPHUBs by BizSetups is an independent Zoho Authorized and Consulting Partner with Zoho-certified professionals that implements, customizes, integrates and supports Zoho Assist for clients in India, the Middle East, the United States, the United Kingdom, Europe and beyond.
Can Zoho Assist be customized with custom applications?
Yes. As a Zoho Custom Application Developer, ERPHUBs builds custom modules, automation, portals and integrations around Zoho Assist using Zoho Creator, Deluge, Zoho Flow and APIs.
Integrations
Connects With the Tools You Already Use
We connect Zoho Assist with the rest of your Zoho stack and IT infrastructure for a unified support workflow.
Zoho Desk
Zoho CRM
Zoho Lens
Active Directory
Zoho Analytics
Zoho Flow / API
FAQ
Common Questions
No, for ad-hoc support sessions customers just enter a session code in their browser; no permanent installation is required.
Unattended access lets a technician connect to a server or workstation anytime without the end user present, unlike ad-hoc sessions which need the user to start them.
Yes, secure file transfer is built in, letting technicians send or retrieve files during any remote session.
Yes, sessions use 256-bit AES encryption with optional two-factor authentication for technician access.
Yes, Zoho Assist supports Windows, Mac, Linux, Android and iOS devices from a single console.
Yes, session recording can be enabled and stored for compliance, training or dispute resolution purposes.
Europe
Zoho Assist Implementation Partner for Europe businesses
Planning Zoho Assist Implementation Partner in Europe? We set it up for VAT, EUR and the EU data centre (zoho.eu), then connect it to the banks, payment gateways and tools Europe teams already use.
Configured for Europe
Zoho Books (EU editions, VAT), EUR as base currency and VAT (17%-27% depending on member state) set up before go-live.
Filing dates we plan around
Rolling: Check national e-invoicing mandates (Italy, Poland, France, Germany); End of month after quarter: OSS return and payment
Connected locally
Typical connections here: Mollie, Adyen, Stripe.
Support in your time zone
Mon-Fri 09:00-18:00 CET. Typical first reply within 4 business hours.
Yes. The Europe team configures it with the Zoho Books (EU editions, VAT), EUR and VAT, and supports it Mon-Fri 09:00-18:00 CET.
Zoho accounts for Europe use the EU data centre (zoho.eu). We confirm the data centre with you before any migration or integration starts.
Ready to Resolve Issues Remotely, Faster?
Book a free consultation and see how Zoho Assist can streamline your IT support operations.
