Zoho AutoDMS: Dealer Management System for Automotive Dealerships
Zoho AutoDMS connects sales, service, spares, warranty and dealer operations in one dealership system. ERPHUBs assesses fit, plans integrations with your OEM and accounting systems, migrates your data and trains your teams.
What is Zoho AutoDMS?
Zoho AutoDMS is a dealer management system for automotive dealerships. Zoho announced it on 23 September 2026 to connect sales, service, spares, warranty and dealer operations on one platform. Zoho has also described dealership workflows around car marketplaces, inventory publishing, customer touchpoints and loan origination.
A dealer management system, or DMS, is the operating system of a dealership: enquiries and bookings on the sales side, job cards and parts on the service side, and the accounting that ties them together. Dealers often run these on separate tools, so the same customer gets typed in three times.
AutoDMS is Zoho's dedicated product for that job. Many OEMs mandate their own DMS, so ERPHUBs starts every dealership project by checking what your brand requires and where AutoDMS should sit alongside it.
What Zoho AutoDMS Does
Sales operations
Enquiries, test drives, quotations, bookings and deliveries tracked in one pipeline, so no walk-in or online lead is followed up twice or lost.
Service operations
Service bookings and workshop workflows connected to the customer and vehicle record, so advisors see history before the vehicle arrives.
Spares and parts
Parts availability visible to both sales and service teams, reducing delays waiting for the right part.
Warranty handling
Warranty claims and coverage tracked against the vehicle record instead of separate spreadsheets.
Dealer operations
Multi-branch and multi-outlet dealer groups run under common processes and reporting.
Marketplaces, inventory and finance
Zoho has described AutoDMS workflows that publish vehicle inventory, work with car marketplaces, track customer touchpoints and handle loan origination. Exact coverage is confirmed per edition.
Who Should Consider Zoho AutoDMS
Car dealerships
Showrooms of any brand, subject to that OEM's own DMS rules. Brands we support with Zoho include Audi, BMW, Mercedes-Benz, Volkswagen, Skoda, MG, Tata, Kia, Jeep, Volvo, Citroën, Lexus and BYD.
Two-wheeler and commercial vehicle dealers
The same sales, service and spares flow applies; ERPHUBs adapts workflows to your vehicle category.
Multi-showroom dealer groups
Common customer records and reporting across showrooms and workshops.
Used-car and multi-brand dealers
Inventory publishing and lead handling across marketplaces and your own showroom.
What Businesses Struggle With Today
Three systems for one customer
Sales, service and accounts each hold a different version of the same customer.
Service and spares out of sync
Vehicles wait because nobody could see parts availability when the booking was made.
Warranty tracked on paper
Claims are delayed or missed when coverage lives in files and memory.
Lead leakage
Enquiries from the showroom, website and marketplaces are followed up unevenly.
Zoho Products That Pair With Zoho AutoDMS
Zoho CRM
Lead and customer touchpoint management across showroom, web and marketplaces.
Zoho Books
GST-compliant accounting, invoicing and payables for the dealership.
Zoho Campaigns
Service reminders, festive offers and renewal campaigns.
Zoho Analytics
Cross-showroom dashboards for sales, service and stock.
These pairings are ERPHUBs recommendations for dealership projects. Zoho confirms which integrations ship with AutoDMS.
Zoho AutoDMS or Zoho CRM configured for automotive?
Zoho's own CRM page notes that Zoho CRM is not an out-of-the-box vertical solution, which is exactly the gap AutoDMS targets.
Choose AutoDMS when
you want workshop, spares and warranty handled in the same system as sales, and your OEM allows it.
Choose configured Zoho CRM when
your OEM mandates its own DMS for service and accounts and you only need a strong lead-to-delivery CRM layer around it.
Zoho AutoDMS Implementation by a Zoho Authorized Partner
ERPHUBs is a Zoho Authorized Partner with a repeatable process for evaluation, configuration, integration, migration, testing, training and retainer support. Because Zoho AutoDMS is newly announced, we begin with a fit assessment and a small pilot rather than a big-bang rollout.
- Honest fit assessment, including when a configured Zoho CRM, ERP or Creator build is the better choice
- India-ready setup: GST, local payment methods and regional messaging approvals
- Zero-downtime migration with parallel run and validation
- Role-based training and a retainer Zoho consulting partner after go-live
Moving from another system? See our migration guides for Tally, Busy, or the full migration hub.
Our Zoho AutoDMS Implementation Process
- 1
Fit assessment and workflow mapping
We check whether Zoho AutoDMS is the right fit or whether a configured Zoho CRM, ERP or Creator build suits you better, and map your real workflows, staff roles and access rights.
- 2
Configuration and roles
Zoho AutoDMS is configured for your structure, with permissions by designation, and tested on a pilot showroom or workshop before wider rollout.
- 3
Data migration
We clean, map and validate customer, vehicle, service history and parts stock from your current DMS, Tally or Busy, then run old and new systems in parallel so work does not stop.
- 4
Integration and API work
We connect your OEM's DMS or portal, accounting, telephony, payment and finance partners through Zoho Flow and custom API development.
- 5
Testing and user acceptance
Your team tests real scenarios end to end and signs off before go-live.
- 6
Training, handover and retainer support
Role-based training, documentation and hypercare, with ERPHUBs as your retainer Zoho consulting partner afterwards.
Status and sources. Zoho announced AutoDMS on 23 September 2026. Detailed module lists, pricing and OEM compatibility were not published in launch coverage, so ERPHUBs confirms them with Zoho and your OEM before scoping.
Zoho AutoDMS, Answered
- What is Zoho AutoDMS?
- Zoho AutoDMS is a dealer management system for automotive dealerships, announced by Zoho on 23 September 2026. It connects sales, service, spares, warranty and dealer operations on one platform.
- Will Zoho AutoDMS replace my OEM-mandated DMS?
- Not necessarily. Many OEMs require dealers to use a specific DMS. ERPHUBs checks your dealer agreement first, then designs AutoDMS to run alongside or in place of the mandated system where that is permitted.
- Can AutoDMS manage service, spares and warranty?
- Zoho describes AutoDMS as connecting sales, service, spares, warranty and dealer operations. ERPHUBs confirms the exact module coverage for your edition during assessment.
- Does it work for luxury brands like Audi, BMW and Mercedes-Benz?
- The workflow of enquiry, test drive, sale, service and renewal is similar across brands. ERPHUBs configures it to your brand's process, subject to any DMS requirements from the OEM.
- How is AutoDMS different from Zoho CRM for automotive?
- Zoho CRM is a flexible CRM that ERPHUBs configures for dealerships. AutoDMS is a purpose-built dealer management product that also covers service, spares and warranty, so the choice depends on how much of the dealership you want in one system.
- How much does Zoho AutoDMS cost and when is it available?
- Pricing and rollout details were not confirmed in launch coverage at the time of writing (28 September 2026). ERPHUBs checks current availability with Zoho and quotes implementation separately.
- Can we migrate customer and vehicle history?
- Usually yes. ERPHUBs maps customer, vehicle, service and parts data from your current system or accounting software, validates it, and runs both systems in parallel before cutover.
- Does ERPHUBs implement Zoho AutoDMS?
- Yes. ERPHUBs, a Zoho Authorized Partner, offers fit assessment, configuration, OEM and accounting integration, data migration, training and retainer support. We recommend starting with one pilot showroom or workshop.
Ready to Evaluate Zoho AutoDMS?
Talk to a certified Zoho consultant about fit, pilot scope, data migration and timeline for your business.