ERPHUBs configures Zoho Creator, Books and Desk for communications and telecom providers to manage service provisioning, usage-based billing and multi-channel customer support in one connected system.
The setup connects service activation, billing logic and support operations so telecom teams can manage customer journeys with fewer manual handoffs and clearer accountability.
New connection requests take days due to manual coordination.
Tiered and usage-based pricing is difficult to calculate manually.
Outage complaints and service requests come through multiple disconnected channels.
No early signals to identify accounts at risk of cancellation.
Zoho Creator powers automated provisioning workflows for new connections, upgrades, service changes and activation requests.
Creator billing logic feeds approved usage data into Zoho Books for usage-based and tiered invoicing aligned with service plans.
Zoho Desk centralizes email, chat, web and other support channels with SLA tracking and escalation rules for outages and complaints.
Account health signals and renewal date tracking flag at-risk customers before they churn.
As a Zoho Authorized Partner and Zoho Consulting Professional, ERPHUBs automates the provisioning and support workflows unique to communications providers — on a platform that costs a fraction of legacy telecom billing systems.
Map your provisioning, billing and support workflows.
Build provisioning apps, billing rules and support SLAs.
Migrate customer and service data securely.
Train operations and support teams, with hypercare support.
Yes, via Creator logic feeding Zoho Books.
Yes, via Zoho Creator apps.
Yes, via Zoho Desk.
Talk to a certified Zoho consultant about your service provisioning and billing workflows.