Implementation & configuration
We configure Zoho Service Plus around ticket routing, SLAs, knowledge base, automation and customer self-service, so the system matches how your teams work from day one.
Zoho Service Plus Implementation & Consulting
Zoho Service Plus unifies helpdesk ticketing, field service management, remote support, asset management and AI-driven automation into one omnichannel service platform, built for organizations with field teams or complex multi-team service operations that a standalone helpdesk cannot cover alone.
Implemented by ERPHUBs
Overview
What is Zoho Service Plus?
Zoho Service Plus is Zoho's unified customer service platform that combines helpdesk ticketing, field service management, remote support, asset management and AI-driven bots and automation on one shared service data model, built for enterprise and field-driven service organizations.
As a Zoho Authorized Partner, ERPHUBs configures the bundle around your actual service operation — ticket intake, field dispatch, remote diagnosis and asset history — giving you one service command center instead of Zoho Desk alone plus a patchwork of separate field service tools.
What's inside the bundle
- Helpdesk ticketing (Zoho Desk core)
- Field service management & dispatch
- Remote support capability
- Asset management & AI automation/bots
Capabilities
Key Features of Zoho Service Plus
Omnichannel Helpdesk
Ticketing across email, chat, phone and social, unified into one queue and SLA structure.
Field Service Management
Technician scheduling, dispatch and on-site job tracking linked directly to the originating ticket.
Remote Support
Screen-share and remote diagnosis capability built into the same agent console as ticketing.
Asset Management
Track equipment and asset history across every service interaction, in the field or remote.
AI Automation & Bots
AI-driven ticket routing, self-service bots and anomaly detection across the whole service operation.
Unified Service Command Center
One dashboard covering desk, field and remote support performance for service managers.
Bundle Value
Bundle vs. Individual Apps
Buying Apps Separately
- Helpdesk tickets, field jobs and asset records disconnected across separate tools
- Support agents and field technicians logging into different systems
- Separate bills for helpdesk, field service and remote support software
- Manual handoff between the desk and field teams with no shared history
Zoho Service Plus Bundle
- One ticket, asset and customer record shared across desk, field and remote support
- Single admin console governing agents, technicians and SLAs together
- One consolidated invoice instead of separate service tool subscriptions
- Native automation routing tickets to the right desk, field or remote channel
Industry Use Cases
Zoho Service Plus Across Industries
Why ERPHUBs
Why Implement Zoho Service Plus with Us
- Service operation mapped across desk, field and remote channels before configuration
- SLAs, escalation and technician dispatch rules configured around your teams
- Clean migration of existing tickets, assets and service history
- AI bots and automation configured for common ticket types and routing
- Training for support agents, field technicians and service managers
One service command center
We implement Service Plus so desk, field and remote support all report through one system, not three.
How We Work
Our Zoho Service Plus Implementation Process
1
Discovery & App Mapping
We map your desk, field and remote support operations to the Service Plus capabilities needed.
2
Configuration
Ticketing, dispatch rules, asset registers and bots are configured to your service model.
3
Migration
Existing tickets, asset records and service history are migrated and validated.
4
Cross-App Integration
Automation is built to route tickets across desk, field and remote support channels.
5
Training & Go-Live
Agent, technician and manager training, plus a supported launch.
Implementation with ERPHUBs
How ERPHUBs Implements Zoho Service Plus for Businesses Worldwide
Quick answer: ERPHUBs is a Zoho Service Plus implementation partner: an independent Zoho Consulting Partner and Authorized Partner with Zoho-certified professionals, and a Custom Solution Provider, that implements Zoho Service Plus end to end: requirements workshops, configuration of ticket routing, SLAs, knowledge base, automation and customer self-service, data migration, integrations, training and long-term support for businesses worldwide.
Customization & custom apps
When standard features fall short, our Zoho custom application developers extend Zoho Service Plus with Zoho Creator, Deluge functions, widgets and APIs.
Integration & data migration
Zoho Service Plus is connected with Zoho CRM, Zoho Books, Zoho Projects, WhatsApp, email and live chat, and your existing data is migrated and validated in a sandbox first.
Training, support & optimization
Role-based training, hypercare after go-live and continuing Zoho support and optimization from certified consultants.
Works with
Zoho CRMZoho BooksZoho ProjectsWhatsAppemaillive chat
ERPHUBs delivers Zoho consulting, implementation, customization and support remotely and on-site across India, UAE & GCC, United States, United Kingdom, Europe, Canada, Australia & New Zealand, Singapore & Southeast Asia, Africa.
More Answers
Who can implement Zoho Service Plus for my business?
ERPHUBs by BizSetups is an independent Zoho Authorized and Consulting Partner with Zoho-certified professionals that implements, customizes, integrates and supports Zoho Service Plus for clients in India, the Middle East, the United States, the United Kingdom, Europe and beyond.
Can Zoho Service Plus be customized with custom applications?
Yes. As a Zoho Custom Application Developer, ERPHUBs builds custom modules, automation, portals and integrations around Zoho Service Plus using Zoho Creator, Deluge, Zoho Flow and APIs.
Integrations
Connects With the Tools You Already Use
We connect Zoho Service Plus to your CRM and communication stack so service data flows without manual updates.
Zoho CRM
Zoho Analytics
WhatsApp Business
IVR / Call Center Tools
GPS / Mapping Tools
Zoho Flow / API
FAQ
Common Questions
Helpdesk ticketing, field service management, remote support, asset management and AI-driven automation and bots.
Yes for field-driven or complex service teams — one shared ticket, asset and customer record removes manual cross-referencing.
Zoho Desk covers helpdesk ticketing alone. Service Plus adds field service, remote support, asset management and AI automation.
Typically 6-10 weeks depending on service channels, field teams and assets in scope.
Yes, field scheduling, technician dispatch and asset tracking are part of the bundle alongside ticketing.
Yes, role-based training for agents, technicians and service managers is included, plus post-launch support.
Ready for One Unified Service Platform?
Book a free consultation and see how Zoho Service Plus can connect your desk, field and remote support teams.
Canada
Zoho Service Plus Implementation & Consulting for Canada businesses
Planning Zoho Service Plus Implementation & Consulting in Canada? We set it up for GST / HST / PST / QST, CAD and the Canada data centre (zohocloud.ca), then connect it to the banks, payment gateways and tools Canada teams already use.
Configured for Canada
Zoho Books Canada edition (GST/HST/PST), CAD as base currency and GST / HST / PST / QST (5% GST federally; 13%-15% HST in HST provinces) set up before go-live.
Filing dates we plan around
One month after quarter end: Quarterly GST/HST return and payment; Last day of February: T4 slips to employees
Connected locally
Typical connections here: Interac e-Transfer, Moneris, Stripe.
Support in your time zone
Mon-Fri 08:00-18:00 ET. Typical first reply within 4 business hours.
Yes. The Canada team configures it with the Zoho Books Canada edition (GST/HST/PST), CAD and GST / HST / PST / QST, and supports it Mon-Fri 08:00-18:00 ET.
Zoho accounts for Canada use the Canada data centre (zohocloud.ca). We confirm the data centre with you before any migration or integration starts.